Digital Services Act

(Last updated November 4, 2024)

Name of the service and name of the provider:
The name of the service is ikwilhuren.nu, provided by MVGM (MVGM Vastgoedmanagement B.V.)
Description of the service offered:
Ikwilhuren.nu is a digital platform that helps users find suitable rental properties in the Netherlands. Through the platform, users can register, indicate their housing preferences, and gain access to a wide range of available rental properties.

Overview of content moderation practices:
At ikwilhuren.nu, all content posts are exclusively placed by MVGM itself. Third parties do not have the ability to upload or publish their own content on the platform. This ensures MVGM has complete oversight and control over what is posted and when. This prevents illegal content from appearing on the website. Content control is done both manually and automatically, with information being reviewed before publication.
Removed content and reasons for removal:
Since all content is posted and controlled by MVGM itself, there are no cases of removed content from external uploads. Any corrections or removals are carried out as part of internal quality management.

Number and nature of orders received from public authorities:
Ikwilhuren.nu has not received any removal requests from public authorities during the reporting period.
Information about judicial orders:
No judicial orders have been received or complied with regarding content removal or other actions demanded by public authorities. However, MVGM remains fully prepared to comply with all legal obligations if necessary.

Description of measures taken:
To prevent service abuse, ikwilhuren.nu has implemented various measures, including anti-fraud filters and disinformation control. Further details about these measures and their effectiveness are available on the website.

Cooperation with competent authorities:
Ikwilhuren.nu works closely with competent authorities to effectively combat illegal content. This includes responding promptly to requests and sharing relevant information in accordance with applicable legislation.
Handling of requests:
Should ikwilhuren.nu receive requests from public authorities, these requests will be processed in accordance with the procedures established in our terms of use.

Information about advertising and targeted advertisements:
Ikwilhuren.nu displays advertisements tailored to user preferences. The methods for targeted advertising include the use of cookies and user profiles. Upon entering the website, users are informed about the use of cookies and are given the opportunity to submit and manage their preferences through the cookie declaration.
Transparency measures:
To comply with advertising transparency requirements, ikwilhuren.nu has implemented measures such as clear user options for cookies and privacy.

User involvement in moderation policy:
Users of ikwilhuren.nu are actively involved in the development of the moderation policy through user surveys and feedback systems. When a tenant is assigned a property, they receive a link to Trustpilot to provide feedback about the service. Prospective tenants do not receive direct invitations to provide feedback, but they are free to do so on their own initiative through the available channels.
Collection and processing of feedback:
Feedback from (prospective) tenants is collected through Trustpilot and other available feedback forms and is processed to continuously improve moderation practices and service delivery.